Workplace Transformation Services

Workplace Transformation Project Management Services.

Workplace transformation reaches far beyond simply refurbishing an office. Evolving your workplace can change how and where work happens, how teams connect, and how the environment supports performance. Facilitate provides independent workplace transformation project management that brings together strategy, change management, space, and technology into a coordinated programme of work. We help clarify why change is needed, define what success looks like, and manage the steps required to deliver it.

Why Choose Our Workplace Transformation Project Management

  • Integrated Change and Project Management

    Workplace transformation affects people, processes, space, and technology. Facilitate integrates change management into project delivery from the outset. We coordinate governance, communication, training, and stakeholder engagement alongside programme, budget, and construction so behaviour change and physical change move in step.

  • Independent, Data-Led Recommendations

    Our role is to represent your interests, not to promote particular furniture, technology products, or landlord outcomes. We analyse work patterns, utilisation, and operational requirements to inform recommendations on workplace models, settings, and space needs. This independence helps ensure decisions are grounded in evidence and aligned with business objectives.

  • Hybrid Work and New Ways of Working Expertise

    Hybrid work, desk sharing, and activity-based environments require careful planning. Facilitate helps define realistic occupancy assumptions, design workplaces that support varied activities, and integrate tools such as desk booking systems without over-complicating the experience. We help ensure the office continues to play a clear role in how work gets done.

  • Employee Engagement and Adoption Focus

    Transformation succeeds when employees understand, contribute to, and adopt new ways of working. We design engagement programmes that involve stakeholders at appropriate stages, provide clear information, and build confidence ahead of change. Our focus is on practical activities that support adoption rather than change for its own sake.

  • Measurement, Feedback and Continuous Improvement

    Workplace transformation is not complete at move-in. Facilitate supports post-occupancy evaluations, utilisation studies, and feedback processes so you can compare outcomes to the original objectives. These insights inform adjustments to settings, policies, and support, helping the workplace evolve with the organisation.

Your Strategic Partner for Workplace Transformation

Workplace transformation requires coordinating personnel, processes and your work environment, all while day-to-day operations continue. Facilitate acts as your strategic partner throughout this process, clarifying objectives, establishing success measures, coordinating designers, contractors, and technology partners, and managing programme, risk, and communication.

We help to keep decisions aligned with your brief, budget, and operational needs. From early assessments and business case development through to commissioning, occupation, and optimisation, we help your organisation deliver workplace transformation with clarity, continuity, and confidence.

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Workplace Transformation Project Management Services

Workplace transformation reaches far beyond simply refurbishing an office. Evolving your workplace can change how and where work happens, how teams connect, and how the environment supports performance. Facilitate provides independent workplace transformation project management that brings together strategy, change management, space, and technology into a coordinated programme of work. We help clarify why change is needed, define what success looks like, and manage the steps required to deliver it.

Why Choose Our Workplace Transformation Project Management

Integrated Change and Project Management – Workplace transformation affects people, processes, space, and technology. Facilitate integrates change management into project delivery from the outset. We coordinate governance, communication, training, and stakeholder engagement alongside programme, budget, and construction so behaviour change and physical change move in step.

Independent, Data-Led Recommendations – Our role is to represent your interests, not to promote particular furniture, technology products, or landlord outcomes. We analyse work patterns, utilisation, and operational requirements to inform recommendations on workplace models, settings, and space needs. This independence helps ensure decisions are grounded in evidence and aligned with business objectives.

Hybrid Work and New Ways of Working Expertise – Hybrid work, desk sharing, and activity-based environments require careful planning. Facilitate helps define realistic occupancy assumptions, design workplaces that support varied activities, and integrate tools such as desk booking systems without over-complicating the experience. We help ensure the office continues to play a clear role in how work gets done.

Employee Engagement and Adoption Focus – Transformation succeeds when employees understand, contribute to, and adopt new ways of working. We design engagement programmes that involve stakeholders at appropriate stages, provide clear information, and build confidence ahead of change. Our focus is on practical activities that support adoption rather than change for its own sake.

Measurement, Feedback and Continuous Improvement – Workplace transformation is not complete at move-in. Facilitate supports post-occupancy evaluations, utilisation studies, and feedback processes so you can compare outcomes to the original objectives. These insights inform adjustments to settings, policies, and support, helping the workplace evolve with the organisation.

Your Strategic Partner for Workplace Transformation

Workplace transformation requires coordinating personnel, processes and your work environment, all while day-to-day operations continue. Facilitate acts as your strategic partner throughout this process, clarifying objectives, establishing success measures, coordinating designers, contractors, and technology partners, and managing programme, risk, and communication. We help to keep decisions aligned with your brief, budget, and operational needs.

From early assessments and business case development through to commissioning, occupation, and optimisation, our experienced team helps your organisation deliver workplace transformation with clarity, continuity, and confidence.

Transformation Vision and Business Case

Clarifying why workplace transformation is needed and how success will be measured

  • Define transformation objectives and success measures
  • Align workplace vision with business strategy and culture
  • Develop high-level scope, budget, and programme parameters
  • Prepare business case inputs and decision support materials

During this phase we bring together information on current workplace performance, work patterns, and portfolio constraints. Facilitate supports leadership workshops to agree the role of the workplace, the level of change being considered, and the assumptions that will underpin planning. We help quantify expected benefits such as improved utilisation, better collaboration, or reduced operating costs, and highlight key risks and dependencies. This creates a shared reference point that guides subsequent strategy, design, and delivery decisions.

Workplace Strategy and Models

Translating strategic intent into a practical workplace model

  • Confirm workplace principles and planning assumptions
  • Assess suitability of models such as hybrid and activity-based working
  • Test scenarios for occupancy, desk sharing, and space types
  • Align workplace strategy with HR, IT, and operational requirements

Facilitate works with HR, IT, and business unit leaders to understand how work is carried out today and how it may change. We model options for the mix of focus, collaboration, meeting, and social spaces, and test these against utilisation, cost, and operational resilience. Our role is to provide clear analysis of trade-offs so you can choose a workplace model that fits your organisation, rather than adopting trends that may not be appropriate.

Stakeholder Engagement and Change Planning

Building understanding, input, and support for new ways of working

  • Map stakeholders and define engagement approach
  • Facilitate leadership and departmental workshops
  • Design surveys and feedback channels where required
  • Develop change and communication plans linked to programme

We work with you to identify who needs to be involved, when, and in what way. This may include interviews with senior leaders, workshops with representative groups, and wider communication to staff as decisions are confirmed. Facilitate helps balance the need for input with decision-making efficiency, ensuring engagement activities inform the brief and change plan without slowing delivery. The resulting change strategy sets out how information will be shared, how questions will be addressed, and how support will be provided before and after move-in.

Work Patterns, Utilisation and Evidence Gathering

Using data to inform workplace decisions and reduce assumptions

  • Review existing utilisation and occupancy data
  • Plan and manage studies such as observations or trials
  • Consolidate insights from surveys and stakeholder input
  • Translate findings into planning parameters and design inputs

Where appropriate, we work with internal teams and specialist providers to assess how often desks, meeting rooms, and collaboration spaces are used, and at what times. We combine quantitative findings with qualitative feedback on what works well and where pain points exist. Facilitate then distils this information into clear planning assumptions that can be used by designers, HR, and leadership. This helps ensure workplace decisions are rooted in how the organisation actually operates rather than on anecdote.

Hybrid Work and New Ways of Working Design

Aligning workplace, policies, and practices for hybrid and flexible models

  • Translate hybrid policies into space and setting requirements
  • Set realistic occupancy and desk-sharing assumptions
  • Define zones, neighbourhoods, and activity-based settings
  • Develop workplace guidelines for teams and individuals

We work with HR and business units to understand expectations around in-office presence, collaboration rhythms, and team structures. Using this as a base, Facilitate supports the planning of neighbourhoods, focus areas, collaboration hubs, and shared resources that encourage purposeful time in the office. We also help develop practical guidelines that explain how spaces should be used, how teams can coordinate presence, and how employees can make the most of new settings.

Space, Technology and Services Integration

Ensuring physical, digital, and service layers work together

  • Align space planning with IT, AV, and security requirements
  • Coordinate selection and implementation of tools such as desk booking
  • Manage interfaces with base-building services and landlord standards
  • Integrate technology and services milestones into the overall programme

We bring together designers, engineers, IT, and vendors to agree how technology will support the workplace model. This includes practical considerations such as power, data, equipment rooms, and room booking, as well as user experience in day-to-day use. Facilitate tracks decisions and dependencies, helping avoid situations where spaces are completed but systems are not ready, or where technology is installed that does not align with ways of working.

Implementation, Phasing and Move Coordination

Delivering transformation while business operations continue

  • Develop implementation and phasing strategies
  • Coordinate construction works with building management and operations
  • Plan moves, relocations, and furniture changes
  • Monitor progress, risks, and change across all workstreams

Drawing on the agreed strategy and design, we coordinate contractors, building managers, and internal teams to deliver physical changes safely and efficiently. Where works occur in occupied spaces, Facilitate plans phasing, access, and communication so staff understand what to expect. We manage move events, oversee readiness of critical areas, and track programme and cost. Issues are escalated early with clear options for resolution.

Communication, Training and Adoption Support

Helping employees understand, experience, and adopt the new workplace

  • Plan communication aligned with key project milestones
  • Develop materials such as guides, FAQs, and induction content
  • Coordinate training on new spaces, tools, and ways of working
  • Support on-site orientation and early days of occupation

We help define key messages for different audiences, from senior leaders to front-line staff. Communication may include town halls, intranet updates, manager briefings, and visual materials that explain new settings and protocols. Facilitate supports the design of training for managers and teams, covering topics such as hybrid team practices and use of new systems. During the initial period after move-in, we can assist with on-site support so questions are answered quickly and feedback is captured.

Post-Occupancy Evaluation and Optimisation

Learning from real use and refining the workplace over time

  • Plan and conduct post-occupancy reviews and surveys
  • Analyse utilisation and occupancy data after move-in
  • Compare outcomes to success measures and business case assumptions
  • Recommend adjustments and ongoing improvement actions

After an appropriate bedding-in period, we help collect and analyse feedback from employees and managers, along with updated utilisation data. Facilitate compares these insights to the intended outcomes for the transformation, identifying areas where minor changes to settings, policies, or support could improve performance. We also help refine measurement frameworks so your organisation can continue to monitor workplace performance and make evidence-based decisions across the wider portfolio.

Ready to transform your workplace? Contact Facilitate today to discover how our integrated approach to workplace transformation can help your organisation thrive.